Return Policy
All plan purchases are FINAL. No refunds or exchanges. Please be sure that you have chosen the best plan to suit your needs and have received answers to your questions before making the purchase.
We have a 24/7 Call Center who can assist with basic questions and we are here Saterday-Thursday, 9am – 5.00pm to speak with you.
You can also email us at info@buildesk.net
Refund Policy
All plan purchases are FINAL. No refunds or exchanges. Please be sure that you have chosen the best plan to suit your needs and have received answers to your questions before making the purchase.
We have a 24/7 Call Center who can assist with basic questions and we are here Saterday-Thursday, 9am – 5.00pm to speak with you.
You can also email us at info@buildesk.net
Changes To Existing Orders
If you need to make a change to a plan order post-purchase such as upgrading to the CAD files, changing the foundation, or reversing the orientation, we’re here to help.
Most of our designers will allow upgrades up to one year from point of purchase. We can apply the previous sale to the upgrade order and collect the difference but in some cases, designers charge an administrative fee to reissue a plan in addition to the upgrade amount. Email us at info@buildesk.net if you need assistance with an upgrade.